05 Keep It Simple -- 06 Avoid the Tendencies of Bad Bosses -- 07 Don't Be a Martyr -- 08 Be a Both/And Leader -- 09 Give Your People What They Need -- 10 Improve Your Team's Performance -- 11 Support Your People -- 12 Bring Out Their Best -- 13 Pat Employees on the Back -- 14 Let Your Employees Fail -- 15 Make a Mistake or Two -- 16 Forgive but Don't Forget -- 17 Have Your Employees' Backs -- 18 Avoid the Unilateral-Thinking Trap -- 19 Embrace Diversity Tension -- 20 Develop a Culture of Trust -- 21 Resolve Conflicts -- 22 Motivate Employees Set in Their Ways -- 23 Drive Real Change -- 24 Assess Behaviors, Not Just Results -- 25 Give Better Feedback -- 26 Don't Just Communicate, Explain -- 27 Master the Art of Being Assertive -- 28 Create a Mentoring Culture -- 29 Empower Your Employees -- 30 Focus Your People on What They're Best At -- 31 Identify Hidden Talents -- 32 Use Action Learning -- 33 Participate in Their Stories -- 34 Manage Your Smartest People -- 35 Leverage Your Best People -- 36 Give Feedback to High Performers -- 37 Give the Gift of Time and Space -- 38 Don't Forget to Manage -- 39 Inspire Your Team -- 40 Engage Your Team -- 41 Trust Your Team -- 42 Give the Right Directions -- 43 Take the Extreme Question Challenge -- 44 Don't Cry Wolf -- 45 Get Rid of Negativity -- 46 Battle Change Resistance -- 47 Align Employee and Company Priorities -- 48 Don't Assume People Won't Understand -- 49 Refocus Your Team on the New Strategy -- 50 Create a Simple Strategic Principle -- Managing Your Business -- 01 Assess Your Change Readiness -- 02 Create Strategy with Stories -- 03 Generate Your Next Breakthrough -- 04 Kill More Good Ideas -- 05 Involve Front-Line Employees in Creating Strategy -- 06 Survive New Ventures -- 07 Don't Get Distracted -- 08 Avoid Certain Types of Failure -- 09 Don't Avoid Risk -- 10 Survive Like a Small Business