SUMMARY OF NEVER SPLIT THE DIFFERENCE BY CHRIS VOSS AND TAHL RAZ. Good negotiation skills can make the difference between life and death, a promotion at a job or the possibility of being retrenched or passed over, a good or mediocre pay hike, and so on. In "Never Split the Difference," author Chris Voss (with Tahl Raz) tells us about his journey from being a key negotiator with the FBI and dealing with many situations involving hostage-takers and kidnappings to his current life as the head of the Black Swan Group, teaching negotiation skills to many clients. Never Split the Difference takes us inside the world of high-stakes negotiations, revealing the skills that helped Voss and his colleagues succeed when it mattered most. He shares the nine effective principles--counterintuitive tactics we can use to become more persuasive in both our professional and personal life. Life is a series of negotiations we should be prepared for. This book takes emotional intelligence and intuition to the next level and gives the reader a competitive edge in any discussion.